Shipping policy

Last Updated: January 1, 2023

Thank you for choosing Puzzled! Here is some important information about our shipping policy:

Processing Time

Orders are typically processed and shipped within 1-2 business days after the order is placed. Please note that processing time may vary during peak seasons or promotional periods.

Shipping Rates

Shipping rates are calculated based on the weight of your order and the destination. You will be able to view the shipping cost during the checkout process before completing your purchase.

Shipping Methods

We offer several shipping methods to meet your needs. The available options will be presented to you during the checkout process. Please select the method that best suits your requirements.

International Shipping

At this time, we only offer shipping within the United States. We hope to expand our shipping options to include international destinations in the future.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package's progress.

Delivery Time

Delivery times vary depending on your location and the shipping method selected. Please refer to the estimated delivery time provided during the checkout process. Please note that delivery times may be affected by factors beyond our control, such as customs processing or adverse weather conditions.

Lost or Damaged Items

Puzzled is not responsible for any lost or damaged items during transit. If you encounter any issues with your order, please contact the shipping carrier directly to file a claim.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Free Shipping

For all orders over 200$

Customer Service

Our Puzzlers are here to answer any question you have.
Just click the "chat" icon on the bottom right.